MRT Communications
Is MRT Corp afraid of what the public has to say?
Tan from Damansara Damai
MRT Corp has done a good job so far in trying to communicate and engage with the public on various issues affected city dwellers. However, I noticed recently that it has redesigned its website, and in the process, lost many of the user functionality that was previously there.
For instance, the map on the alignment was interactive and convenient to scroll and zoom in to see where the stations are on where it passes through. The current map is just flat and static and serves very little purpose. I have also noticed that that the poll feature has been removed. Is MRT Corp afraid of what the public has to say?
The pictures and video galleries too have been removed. I would have thought that would be the best way to show the nation what the progress is looking like and highlight engagements with various communities.
The twitter has also recently been used to promote contests and traffic diversions only. There does not seem to be a will to engage in conversations, which I find odd.
On a final note – what is the purpose of the MRT info centers? There is the rental of prime lots, staff and utility costs, but almost negligible people coming in. The location of the centers are ill conceived and I am sure no one would drive all the way to a Kota Damansara center, try to find parking, just to see posters and videos when a good, well designed website will do the trick. Does the final costs for the MRT take into account these spending?