Why shoot the messenger?
Mariam Mokhtar, Malaysian Mirror
Who could forget Namewee? Aka Wee Meng Chee, of Negarakuku fame. The rapper from Muar has condensed in his short music video, a tirade directed at TNB.
It is his reaction to the numerous breakdowns and shutdowns experienced in his hometown – and he has put the videoclip on Youtube where it has been viewed several thousand times and elicited an equal number of responses.He has shown the world, in his two minute experience at the TNB office, how NOT to complain and thus get the backs up, of the people whom you wish to help you.
Of equal importance, he has shown the corporate world, especially one that provides a service to the general public, how NOT to treat your customers and give them the run-around. To a lesser extent, it also reveals to the higher echelons of management, how your staff behave when not in your presence.
Expressing frustration in creativity and music
People forget that Namewee is a rapper and produces videos and music videos. The content of rap music may glorify violence, misogyny, drug abuse, homophobia, amongst other things. Thus, Namewee may seem to foster the use of profanity and vulgar language. Like it or not, rap or hip hop, is the language of the young these days.
When Namewee’s creative juices were stopped mid-flow by the blackout, he attempted to contact TNB, but after several unsuccessful tries, thought he might as well pay a visit to the office. He found the whole town in darkness but the TNB offices bathed in glorious light. One can only imagine his increased rage.
It is the same feeling that overcomes us when we are lectured by our political masters to save money and thus switch off all unnecessary lights, but find when driving in town at night, that the government offices are the ones with the office lights on (overtime, perhaps?), with the exterior of the building bedecked like a Christmas tree.
Admittedly, Namewee is simply expressing his anger and frustration in creativity and music. There is nothing unusual about this. Many artistes do the same in their songs and music videos. Think Madonna or Enimen.
Sometimes, to shock may even sell more records. There is also a commercial element as well as an entertainment value. He has gained increased publicity for himself. He is enterprising, too.
Namewee was seen gesticulating and uttering sweet FA to the staff of TNB as he made his exit from the office. The manner in which the staff gave him the run around, and accused him of “kacau” might have elicited the same response from me, or worse.
Why so difficult to apologise
Regretfully, there was not one whisper of an apology from TNB. Nor a hint of regret. Nor was there a reassurance that the breakdown was being dealt with. Nor a plea for the unhappy customer to bear with them, while the problem was being dealt with urgently.
Sometimes, corporations forget that just mentioning the word ‘apology’ might make the sufferer so pleased his complaint is being dealt with, that his initial problem is almost forgotten.
Maybe frontline TNB staff could be given a crash course in public relations? Treat the customer like royalty and he will forget his woes. Could this be why royalty and those high up in the pecking order of our society have few things to complain about?
Maybe this is why the service providers are rewarded with ‘pingats’. What a pity these service providers forget that a job should be done without fear or favour.
If Namewee cared to do a similar expose on other institutions, he would have a field day. There is Telekom Malaysia, the water board, some government departments, the police, private companies, et cetera. I should imagine that each of us has one reason or another to gripe about poor service. But do we have the guts to complain? Probably not. Not many want our forms binned or put at the bottom of the pile. And few of us have the necessary political clout or bottomless purse to expect preferential treatment.
Namewee was wrong to be abusive – even I would balk short at such behaviour. But there is little point showing an irate customer the planned schedule of shutdowns. What he wants to know is when his problem is going to be resolved. Namewee speaks for all those who suffered that night. His methods of expressing and registering his complaint may be wrong. Sadly, neither compassion nor empathy was shown by the TNB staff that night.
Those who viewed the Youtube clip may have found it shocking (by his use of coloured language and to a lesser extent, the apparent unconcern of TNB).
But what is even more disturbing were the comments left by the viewers. That is the eye-opener.
The reaction to what many normal people would have seen as a disgruntled customer’s tirade against a service provider has been blown into something of a racial firestorm. That is the more potent danger.
Rais should get off his high horse
It seems that when you scratch beneath the surface, 1Malaysia is unraveling faster than my knitted jumper. One person condemns a quasi government organization, and the so called defenders of the different faiths, react like beasts unleashed, and all for the wrong reasons.
The Minister for Information, Communications, Cul ture and Arts, Dr Rais Yatim said that the government would examine the music video, which poked fun at TNB.
He confirmed that investigations were going to be conducted on the lyrics, content and composition of the song before any action was taken against Namewee. He mentioned the possible use of the Penal Code and the Communications and Multimedia Act, in the name of protecting “….acts that insult which could lead to disharmony.”
This is a waste of taxpayers’ money. It is better to find out why there are so many breakdowns and whilst he is at it, he could also investigate the other claims why other states like Sabah, have more frequent breakdowns, than most.
When I first viewed Namewee’s videoclip a fortnight ago, I wondered how long it would take the authorities to haul him up.
I also wondered if they would acknowledge the content of his complaint or would prosecute him for the content of his video.
True to expectation, the minister has confirmed my suspicions. What is of lesser importance is the breakdown. But I am surprised a minister in charge of the portfolio of communications took this long to be aware of this video.
I would suggest that he gets off his high horse and find ways and means to make 1Malaysia truly at one with each other, examine ways to gel Malaysians together, and with his cabinet counterpart, try and improve facilities and infrastructure in the country.
He should be glad that not there are not more of us who are like Namewee when making a stand. This young man may have been more foolish, than courageous, possibly even mildly entertaining when making his complaint, but if we were all to react to poor service like he has, would we all be prosecuted? More holding cells would then have to be built.
Sometimes it is best to remember that age-old adage, ‘Sticks and stones may break my bones, but words will never harm me.’
And it certainly does not help by shooting the messenger.
Comments (36)
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written by Malaysiaputra, November 26, 2009 18:49:41
written by Malaysiaputra, November 26, 2009 18:49:41
Well, well, Kudos to Namewee, I faced similar problems with TNB. When a roadlamp in my area was not functioning, i called 15454 as was painted on the lamp post . Inspite of making 3 reports to the service number it was not repaired till today.
As I was fedup with my unproductive effort, I just left it as it is. After all it is for the benefit of the community at large.
It was just like I am hitting a brick wall.
Previously, I could call the local TNB Kerosakkan number but it has been cancelled. I found out that 15454 service center is somewhere in 'outerspace' , most probably in KL.
As I was fedup with my unproductive effort, I just left it as it is. After all it is for the benefit of the community at large.
It was just like I am hitting a brick wall.
Previously, I could call the local TNB Kerosakkan number but it has been cancelled. I found out that 15454 service center is somewhere in 'outerspace' , most probably in KL.
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written by Sinewy, November 26, 2009 17:01:18
written by Sinewy, November 26, 2009 17:01:18
Oh yeah, stupid yatim please make yourselve available to be with those frustrated SME bosses and hear their vulgarity first hand every time the bloody TNB decide to call it a day and disrupt the supply....
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written by Sinewy, November 26, 2009 16:57:23
written by Sinewy, November 26, 2009 16:57:23
Hey stupid yatim, TNB is a commercial entity. Anyone can bad mouth the enterprise if it is no good. Why are you wasting government resource to protect TNB for failing to satisfy its customer??? Will you go and protect the roti canai store because its customers are bad mouthing the store for sub standard food and service??? So TNB can do whatever they want and give out whatever rubbish service to the consumers and this stupid yatim will make sure that the government get ready its resource and public find to attack the complaining consumers. What the f***k is this stupid yatim trying to do lately. Really a damn shit he is...
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written by Buayanegara, November 26, 2009 16:36:17
written by Buayanegara, November 26, 2009 16:36:17
Ocassey,
This is the reply i got from TNB. On your comment that TNB will sur- charge comsumers for using less electricity than that agreed !!
FIRSTLY, there is no agreement between householders and TNB on minimium usage .
Secondly, Household Electricity usage below RM 20.00 is borne by the Government.
HOWEVER IF THE HOUSE IS VACANT and NO ELECTRICITY is USED - that means the reading for the month is ZERO TNB do impose a small rental for the ELECTRICITY METER.
The Charges are :- Private dwelling RM 3.00 per month
Shops RM 7.20 per month
Industry Lot - depending on the nature of business (as diffrent ind require Wattage)
The government will not bear this COST - however if the billing is even RM 2.00 this is absortbed by the Government.
Not using electricity will not damage the METER - attempts to tamper with it will.
You will then be charged for the REPLACEMENT if the Meter is damaged - if it is proven that Electricity has been used Illegally during that PERIOD TNB May use a method to calculation to recover the amount
back dated to a CERTAIN Number of YEARS.
Cheers , Mate !!
This is the reply i got from TNB. On your comment that TNB will sur- charge comsumers for using less electricity than that agreed !!
FIRSTLY, there is no agreement between householders and TNB on minimium usage .
Secondly, Household Electricity usage below RM 20.00 is borne by the Government.
HOWEVER IF THE HOUSE IS VACANT and NO ELECTRICITY is USED - that means the reading for the month is ZERO TNB do impose a small rental for the ELECTRICITY METER.
The Charges are :- Private dwelling RM 3.00 per month
Shops RM 7.20 per month
Industry Lot - depending on the nature of business (as diffrent ind require Wattage)
The government will not bear this COST - however if the billing is even RM 2.00 this is absortbed by the Government.
Not using electricity will not damage the METER - attempts to tamper with it will.
You will then be charged for the REPLACEMENT if the Meter is damaged - if it is proven that Electricity has been used Illegally during that PERIOD TNB May use a method to calculation to recover the amount
back dated to a CERTAIN Number of YEARS.
Cheers , Mate !!
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written by mowadoha, November 26, 2009 15:55:20
written by mowadoha, November 26, 2009 15:55:20
One is bold and confident when doing a just cause .....
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written by 1st2stay, November 26, 2009 15:09:08
written by 1st2stay, November 26, 2009 15:09:08
East Malaysia??
We're living in a KL suburb for the the last seven years, and had, literally, on the low count, a good 70+ power outages spread over that time.
And this is the capital. We have some friends who had fewer in some sub-Saharan countries.
Malaysia Boleh! Highest number of power outages in a capital of any industrialized or developing nation! Gold. GOLD! Boleh-lah!
(And everyone knows with this comment or Namewee's video, why this is the case!)
We're living in a KL suburb for the the last seven years, and had, literally, on the low count, a good 70+ power outages spread over that time.
And this is the capital. We have some friends who had fewer in some sub-Saharan countries.
Malaysia Boleh! Highest number of power outages in a capital of any industrialized or developing nation! Gold. GOLD! Boleh-lah!
(And everyone knows with this comment or Namewee's video, why this is the case!)
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written by Buayanegara, November 26, 2009 13:56:04
written by Buayanegara, November 26, 2009 13:56:04
Ocassy, where is this column U R talking about - the column where TNB will apply surcharge for UNDERUSE of electricity ?.
Is this only on yours alone? I could not see it on my bill.
MT readers please check your electrict bills and and confirm this statement !
Please put your findings on the net,if allegation is true, this is serious ? IF not this is uncalled for !!
Is this only on yours alone? I could not see it on my bill.
MT readers please check your electrict bills and and confirm this statement !
Please put your findings on the net,if allegation is true, this is serious ? IF not this is uncalled for !!
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written by arazak, November 26, 2009 13:29:41
written by arazak, November 26, 2009 13:29:41
I think they should sack the arrogant TNB's Chairman, Che Kalib. What this idiot is doing at the helm of TNB is only to find ways of increasing the electricity rate to consumers. . ., and nothing else! He does not even bother to check the quality of people at the bottom rung.
Typical mentalty of UMNO "Ketuanan" fella of causing hardship to Malaysians but fattening their own coffers!
Typical mentalty of UMNO "Ketuanan" fella of causing hardship to Malaysians but fattening their own coffers!
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written by Buayanegara, November 26, 2009 12:30:51
written by Buayanegara, November 26, 2009 12:30:51
Let me contribute my experience at some government departments.
LAND OFFICE at KKB (Kuala Kubu Baru -Selangor - Khir Toyos' time)
5 years ago went to pay my quit rent there- a big crowd all around payment counters,
the queue was not moving,after 15 minutes of wating i made inquiries and was told
the computers were "off-line". Come back tomorrow we were told.
The crowd there grumbled and said this has been going on for 3 days.
I approached a Malay woman sitting all by herself whom I think is the person in charge. (she was busy beatifying herself then).
Asked her why RESIT MELAYU (Q 3
was not used and payments recorded manually- her reply
" saya suka". I got mad and went to look for the A/DO or DO to complain, both were out .
However i managed to speak to a Malay man who i believe is of higher rank and was told this
is "biasa lah encik". My reply " mana boleh biasa , mana tabiat KHIDMAT UNTUK NEGARA".
i also told him i will call the Selangor State Treasury and complain because KKB LAND OFFICE
"ta' mahu terima hasil". He came down and gor another MALAY LADY who quickly help expedite
the collection inspite the computers still being off line. I came to know the first Malay woman is some big shot's wife.
KWSP HQ PJ 2007- went to pay staff EPF contribution - 5 - 6 collection counters only 2 open !!
Since i was not allowed to go inside to complain to higher ups - i started shouting like a mad man demanding the Manager come out and see the Big Crowd of people waiting to pay but only 2 counters
open. I was threatened by the pengawlal " jangan kacau bising bising- keluar". I replied "semua orang keluar dan ta bayar u makan tahi". I appealed to the crown of waiting people to join me in protest and
when the crowd respond.as if by MAGIC 2 more counters opened.
PERKSO Jalan Tandang PJ - same thing.
TNB Jalan Othman PJ same thing - 5-6 counters, only 1 opened. Here i managed to speak to the Malay Lady Manager upstairs who said that cannot be and came down with me to see the actual condition. She immediately instructed 2 more persons to man the counters.
WITH THIS KIND OF ATTITUDE SHOWN BY GOVERNMENT REVENUE COLLECTION AGENCIES and the way Ministers and Top Civil Servants squander OUR COUNTRY's Finances OUR COUNTRY will surely BANKRUPT in no time.
The Government should use the provisions in the GOVERNMENT "GENERAL ORDERS - PERINTAH AM
FINANCIAL ORDER - PERINTAH KEWANGAN" - the KORAN / BIBLE of all government servants deligently
without FEAR or FAVOUR on all errant officers. So What if the errant one is related to YB So & So. Then we will not have NEPOTISM if the Government is serious of getting rid of DEADWOOD / COPRRUPTION. I remember a case in a UNIFORMED DEPT where a junior officer was repremanded for Lack of Deligence / Efficency , the culprit complained to his RELATIVE who is a High Ranking person, This HR person not only supported the Departmental Repremand but PUBLICLY TOLD the CULPRIT not to DISGRACE him with his inefficency. Incidentaly this HR Person is a MALAY who has since passed away - if we only have more people like HIM.
To PUT a stop to this down trend the Government must SERIOUSLY LOOK and take MEASURES to put a stop to MALINGERING / PILFERING ETC that can tarnish and impede the progress of OUR BELOVED NATION. .
YB Rais Y. , Namawee maybe wrong in using colourful words but he is highlighting the short comings of our country so why R U protecting the Useless and Inefficent. U should instead examine the weakness highlighted and see how to improve TNB. Do not be afraid of BLAME if WRONG ACCEPT it , go forward and IMPROVE, don' t be in self denial.
This is not about RACE but the IMPROVEMENT of WORK ETHICS among ALL MALAYSIANS. How R v 2 progress otherwise.
Berjuan untuk RAJA dan NEGARA !!! Bunuh BUAYA !!
LAND OFFICE at KKB (Kuala Kubu Baru -Selangor - Khir Toyos' time)
5 years ago went to pay my quit rent there- a big crowd all around payment counters,
the queue was not moving,after 15 minutes of wating i made inquiries and was told
the computers were "off-line". Come back tomorrow we were told.
The crowd there grumbled and said this has been going on for 3 days.
I approached a Malay woman sitting all by herself whom I think is the person in charge. (she was busy beatifying herself then).
Asked her why RESIT MELAYU (Q 3
was not used and payments recorded manually- her reply " saya suka". I got mad and went to look for the A/DO or DO to complain, both were out .
However i managed to speak to a Malay man who i believe is of higher rank and was told this
is "biasa lah encik". My reply " mana boleh biasa , mana tabiat KHIDMAT UNTUK NEGARA".
i also told him i will call the Selangor State Treasury and complain because KKB LAND OFFICE
"ta' mahu terima hasil". He came down and gor another MALAY LADY who quickly help expedite
the collection inspite the computers still being off line. I came to know the first Malay woman is some big shot's wife.
KWSP HQ PJ 2007- went to pay staff EPF contribution - 5 - 6 collection counters only 2 open !!
Since i was not allowed to go inside to complain to higher ups - i started shouting like a mad man demanding the Manager come out and see the Big Crowd of people waiting to pay but only 2 counters
open. I was threatened by the pengawlal " jangan kacau bising bising- keluar". I replied "semua orang keluar dan ta bayar u makan tahi". I appealed to the crown of waiting people to join me in protest and
when the crowd respond.as if by MAGIC 2 more counters opened.
PERKSO Jalan Tandang PJ - same thing.
TNB Jalan Othman PJ same thing - 5-6 counters, only 1 opened. Here i managed to speak to the Malay Lady Manager upstairs who said that cannot be and came down with me to see the actual condition. She immediately instructed 2 more persons to man the counters.
WITH THIS KIND OF ATTITUDE SHOWN BY GOVERNMENT REVENUE COLLECTION AGENCIES and the way Ministers and Top Civil Servants squander OUR COUNTRY's Finances OUR COUNTRY will surely BANKRUPT in no time.
The Government should use the provisions in the GOVERNMENT "GENERAL ORDERS - PERINTAH AM
FINANCIAL ORDER - PERINTAH KEWANGAN" - the KORAN / BIBLE of all government servants deligently
without FEAR or FAVOUR on all errant officers. So What if the errant one is related to YB So & So. Then we will not have NEPOTISM if the Government is serious of getting rid of DEADWOOD / COPRRUPTION. I remember a case in a UNIFORMED DEPT where a junior officer was repremanded for Lack of Deligence / Efficency , the culprit complained to his RELATIVE who is a High Ranking person, This HR person not only supported the Departmental Repremand but PUBLICLY TOLD the CULPRIT not to DISGRACE him with his inefficency. Incidentaly this HR Person is a MALAY who has since passed away - if we only have more people like HIM.
To PUT a stop to this down trend the Government must SERIOUSLY LOOK and take MEASURES to put a stop to MALINGERING / PILFERING ETC that can tarnish and impede the progress of OUR BELOVED NATION. .
YB Rais Y. , Namawee maybe wrong in using colourful words but he is highlighting the short comings of our country so why R U protecting the Useless and Inefficent. U should instead examine the weakness highlighted and see how to improve TNB. Do not be afraid of BLAME if WRONG ACCEPT it , go forward and IMPROVE, don' t be in self denial.
This is not about RACE but the IMPROVEMENT of WORK ETHICS among ALL MALAYSIANS. How R v 2 progress otherwise.
Berjuan untuk RAJA dan NEGARA !!! Bunuh BUAYA !!
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written by truthbespoken, November 26, 2009 12:27:44
written by truthbespoken, November 26, 2009 12:27:44
As far as the message goes, this is a knock-out punch from NAMEWEE for the rakyat on TNB's poor services! The message was distinct and effective and there's all that is to it! Fcuk cock-eyed Rais and the disharmony part! It's just consumers' outrage!
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written by Horizonline, November 26, 2009 12:19:44
written by Horizonline, November 26, 2009 12:19:44
Ok, ok. Let me clarify something:
In Malaysia, if we complain about how bad TNB service is, we will get sued.
WTF?
Although it is bad to abuse the vulgar language, I think he just voiced out the heart of 27 million Malaysians... except those rich crooks, of course.
In Malaysia, if we complain about how bad TNB service is, we will get sued.
WTF?
Although it is bad to abuse the vulgar language, I think he just voiced out the heart of 27 million Malaysians... except those rich crooks, of course.
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written by bobdylan, November 26, 2009 11:42:32
written by bobdylan, November 26, 2009 11:42:32
This guy studied in Taiwan does not understand Malay and Indian culture where parents are respected, Malays kiss the hands of their elders and Hindus treat their mothers like a godess.
But for chinese....cibai and pukimak is nothing, not all of course just the "Tongsan Mali " ones.....he should learn the "Malaysian" culture.
As RPK says we lack etique.
Anyway the modus oprandi of chinese businesses is to complain....aiyo susahlah, tak boleh cari makan......complain--complain complain.....even if in good times. Complaining is like leverage to get more.
It 's a bit "kiasu" (takut kalah) ......look at the way they ran down "Hindraf" ...."takut kalah " that they will lose out if the Indians gain something.
So S. Bennit my advice to you is understand the creature you are dealing with.
But of course not all Chinese are like that
But for chinese....cibai and pukimak is nothing, not all of course just the "Tongsan Mali " ones.....he should learn the "Malaysian" culture.
As RPK says we lack etique.
Anyway the modus oprandi of chinese businesses is to complain....aiyo susahlah, tak boleh cari makan......complain--complain complain.....even if in good times. Complaining is like leverage to get more.
It 's a bit "kiasu" (takut kalah) ......look at the way they ran down "Hindraf" ...."takut kalah " that they will lose out if the Indians gain something.
So S. Bennit my advice to you is understand the creature you are dealing with.
But of course not all Chinese are like that
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written by magickriver, November 26, 2009 11:37:59
written by magickriver, November 26, 2009 11:37:59
Thank you, Mariam Mokhtar, for this perfectly level-headed, no-nonsense overview of the Namewee vs TNB flap. Rais Yatim in his senescence has revealed his true colors - as Josef Goebbels reincarnated. Namewee is a mutant ninja consumerist hero. No words are TOO STRONG in condemning the pathetic performance and abysmal service attitude of utility companies like TNB and TM privatized by Dr M.
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written by capricorn, November 26, 2009 11:13:04
written by capricorn, November 26, 2009 11:13:04
Instead of saying we'll ask TNB for a full report, he's doin ght eopposite thing. Maybe we do need spin doctors like what this idiot Rais is saying, so that the spin doctors can advise him to do the right thing, which is to investigate the power failure and not try to make it into a racial issue.
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written by Ocassey, November 26, 2009 11:06:14
written by Ocassey, November 26, 2009 11:06:14
ALL CONSUMERS OF POWER SUPPLY FROM TNB ----PLEASE TAKE NOTE ---- READ YOUR MONTHLY BILLS CAREFULLY ------
THERE IS A COLUMN THAT MIGHT APPEAR IN THE BILL THAT STATES THAT YOU ARE TO BE CHARGED AN EXTRA AMOUNT OF MONEY AS A PENALTY FOR INSUFFICIENT USE OF THE SUPPLY TNB HAS PROVIDED FOR THAT MONTH !!!!!!
THE REASON ONE COLLECTION COUNTER OFFICER GAVE WAS THAT "INSUFFICIENT USE WOULD RESULT IN THEIR METER TO BE DAMAGED" ----------TRULLY "MALAYSIA BOLEH" TYPE OF REASONING.
RAKYAT ------ WE ARE PENALISED FOR OVER USAGE OF ELECTRICITY AND WATER SUPPLIES..
NOW, RAKYAT ----- WE ARE ALSO BEING PENALISED FOR UNDER USAGE OF ELECTRICITY SUPPLIED.
LOOKS LIKE A REVOLUTION IS BREWING TO ENSLAVE THE RAKYAT THROUGH FOUL MEANS
BY THE POWER THAT BE.
THE RAKYAT MUST BE PREPARED TO FACE THIS " GOVERNMENT REVOLUTION" HEAD ON !!!
THERE IS A COLUMN THAT MIGHT APPEAR IN THE BILL THAT STATES THAT YOU ARE TO BE CHARGED AN EXTRA AMOUNT OF MONEY AS A PENALTY FOR INSUFFICIENT USE OF THE SUPPLY TNB HAS PROVIDED FOR THAT MONTH !!!!!!
THE REASON ONE COLLECTION COUNTER OFFICER GAVE WAS THAT "INSUFFICIENT USE WOULD RESULT IN THEIR METER TO BE DAMAGED" ----------TRULLY "MALAYSIA BOLEH" TYPE OF REASONING.
RAKYAT ------ WE ARE PENALISED FOR OVER USAGE OF ELECTRICITY AND WATER SUPPLIES..
NOW, RAKYAT ----- WE ARE ALSO BEING PENALISED FOR UNDER USAGE OF ELECTRICITY SUPPLIED.
LOOKS LIKE A REVOLUTION IS BREWING TO ENSLAVE THE RAKYAT THROUGH FOUL MEANS
BY THE POWER THAT BE.
THE RAKYAT MUST BE PREPARED TO FACE THIS " GOVERNMENT REVOLUTION" HEAD ON !!!
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written by KTRaj, November 26, 2009 10:58:08
written by KTRaj, November 26, 2009 10:58:08
Namewee,
thanks. you have voiced for millions of Malaysian.
thanks. you have voiced for millions of Malaysian.
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written by sydput, November 26, 2009 10:38:44
written by sydput, November 26, 2009 10:38:44
Boss of TNB was named CEO of the year recently.
The breakdown number is on everyones electricity bill - 15454 and is supposedly manned 24hrs a day. I have never encountered a problem getting a response.
The video shows that TNB has too many staff/technicians. They were probably in the office at night claiming overtime but doing nothing (lepak in the office). May as well sack some.
The breakdown number is on everyones electricity bill - 15454 and is supposedly manned 24hrs a day. I have never encountered a problem getting a response.
The video shows that TNB has too many staff/technicians. They were probably in the office at night claiming overtime but doing nothing (lepak in the office). May as well sack some.
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written by Bigjoe99, November 26, 2009 10:32:40
written by Bigjoe99, November 26, 2009 10:32:40
The point Namewee is making is HIS VIDEO IS A MICROCOSM OF OUR FUTURE! The issue is, he has done his part.. What have YOU DONE?
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written by avancc, November 26, 2009 10:03:00
written by avancc, November 26, 2009 10:03:00
They worked by our money... Means... We are paying their salaries... Why is it that we are the one who should bow to their arrogant attitude? One simple question... Can the Parliament pass a call to allow the public to refuse to pay bills if they (the public) have enough proof (video, records, etc) to show that the service providers have given a poor service (including poor response to genuine complaints)??
Since we are not satisfied with their service, can we get a refund too?
Since we are not satisfied with their service, can we get a refund too?
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written by Ken Liew, November 26, 2009 09:33:20
written by Ken Liew, November 26, 2009 09:33:20
SBennit and otaDamansara73,
If you are still in the racist mind... we forgive u on the pea size brain you have.
Have you forgotten, To the Malay people, who balik kampung every Raya. What if you Raya season power brake down?? OK, what if every RAYA you have a Brake down!
(Muar, is not outdated then any kanpong out there, right?) If you dont put yourself in others foot. You are nothing but a Selfish moron like the Barisan Najis.
I'm sure TNB will please the Malay at any cost. Cos the sickning system apply to Malaysia. "where other racist complain 100 times, is not worth as 1 Single Malay complain."
IF we really want to equal as 1Malaysia, This racist mind MUST be deleted.
1Malaysia, Full of mystery.
If you are still in the racist mind... we forgive u on the pea size brain you have.
Have you forgotten, To the Malay people, who balik kampung every Raya. What if you Raya season power brake down?? OK, what if every RAYA you have a Brake down!
(Muar, is not outdated then any kanpong out there, right?) If you dont put yourself in others foot. You are nothing but a Selfish moron like the Barisan Najis.
I'm sure TNB will please the Malay at any cost. Cos the sickning system apply to Malaysia. "where other racist complain 100 times, is not worth as 1 Single Malay complain."
IF we really want to equal as 1Malaysia, This racist mind MUST be deleted.
1Malaysia, Full of mystery.
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written by mikewang, November 26, 2009 09:31:50
written by mikewang, November 26, 2009 09:31:50
There is nothing racial about shouting expletives to an organisation which failed Muar customers that night and don't allow UMNO to spin this into one.
Note Rais calling this "......... acts that insult which could lead to disharmony."
What blardy disharmony is he talking about ?
That a Chinese customer can only F another Chinese supplier for poor service ?
Most Malaysians share the frustration in Muar that night because we too, have been on the receiving end from TNB before.
Note Rais calling this "......... acts that insult which could lead to disharmony."
What blardy disharmony is he talking about ?
That a Chinese customer can only F another Chinese supplier for poor service ?
Most Malaysians share the frustration in Muar that night because we too, have been on the receiving end from TNB before.
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written by educationist, November 26, 2009 09:29:59
written by educationist, November 26, 2009 09:29:59
What else is new?
In Bolehland, the messenger is always shot if the UMNOputras do not like the message!!
They only want their version of truth and none other!!
In Bolehland, the messenger is always shot if the UMNOputras do not like the message!!
They only want their version of truth and none other!!
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written by CHOWKITMAN, November 26, 2009 09:20:58
written by CHOWKITMAN, November 26, 2009 09:20:58
written by SBennit, November 26, 2009 08:58:23
You Chinese always complain......if you dont like please go somewhere else where they have 24/7 electricity.
___________________________________________________
Dear SBennit,
We as our consumer have the right to complain. it doesn;t matter Chinese or Malay or Indian
Why dun you go fxck yourself & get lost & go back to where your ancestor are from cos i dun like what you said.
You Chinese always complain......if you dont like please go somewhere else where they have 24/7 electricity.
___________________________________________________
Dear SBennit,
We as our consumer have the right to complain. it doesn;t matter Chinese or Malay or Indian
Why dun you go fxck yourself & get lost & go back to where your ancestor are from cos i dun like what you said.
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written by SBennit, November 26, 2009 08:58:23
written by SBennit, November 26, 2009 08:58:23
You Chinese always complain......if you dont like please go somewhere else where they have 24/7 electricity.
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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written by a guest, November 26, 2009 08:55:53
written by a guest, November 26, 2009 08:55:53
Taking action on petty and small people like Namewee? It's what Malaysian authorities is known for! They let the big time criminals slide! Of course the government will deny that! Yet another day in bolehland!
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written by Sudahlah tu, November 26, 2009 08:52:20
written by Sudahlah tu, November 26, 2009 08:52:20
biasalah tu ... jentera kerajaan kezaliman umno cuma khas untuk mengundi demi umno sahaja.
mereka ini semua hasil zuriat bangsa melayu yang dilabelkan sebagai bangsa lemah. kejayaan mereka di sistem pelajaran kawalan umno adalah dikhaskan untuk memberi mereka peluang bekerja.
dengan gaji sedikit, mereka digalakkan berasuah dan menipu wang rakyat. minda jentera kerajaan kezaliman umno bagaikan boneka pameran yang tidak boleh berfungsi. otak mereka dicuci oleh sistem keagungan umno sehingga mereka bukan lagi bangsa melayu yang bermaruah dan bertamaddun. sikap mereka mengejar kekayaan serta rela dianjingkan sudah cukup mencerminkan arah tujuan serta masa depan kemuliaan bangsa melayu sendiri.
kalau dibandingkan dengan pejuang bangsa melayu zaman silam , pengkhianat2 ini lebih teruk perangai serta tabiat daripada tentera matahari terbit ..
mereka ini semua hasil zuriat bangsa melayu yang dilabelkan sebagai bangsa lemah. kejayaan mereka di sistem pelajaran kawalan umno adalah dikhaskan untuk memberi mereka peluang bekerja.
dengan gaji sedikit, mereka digalakkan berasuah dan menipu wang rakyat. minda jentera kerajaan kezaliman umno bagaikan boneka pameran yang tidak boleh berfungsi. otak mereka dicuci oleh sistem keagungan umno sehingga mereka bukan lagi bangsa melayu yang bermaruah dan bertamaddun. sikap mereka mengejar kekayaan serta rela dianjingkan sudah cukup mencerminkan arah tujuan serta masa depan kemuliaan bangsa melayu sendiri.
kalau dibandingkan dengan pejuang bangsa melayu zaman silam , pengkhianat2 ini lebih teruk perangai serta tabiat daripada tentera matahari terbit ..
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written by freerpk, November 26, 2009 08:47:20
written by freerpk, November 26, 2009 08:47:20
Ai yah, you should know better in this Bolihland. Go against the big & powerful and they will come down on to you like a ton of bricks. All the GLCs be it TNB, Telekom.... even if they are not up to mark you cannot do anything.....they are part of the govt arm in the commercial sector, they can even increase the charges for services poorly rendered each year.
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written by AsamLaksa, November 26, 2009 08:46:14
written by AsamLaksa, November 26, 2009 08:46:14
What are you talking about, KotaDamansara73?
Firstly, the UMNO and BTN already have enough ammo to push their agenda. If they are short, they can always manufacture more. I don't think they will get new converts with this video. So no real loss.
Secondly, if the complainant was polite, it becomes pointless and nothing is stirred or shaken to get anything done. The strength of this video is in it's representation of the frustrated public who can't get the bodies responsible to get anything done and is only left the option to shout profanities. It has a broad appeal because let's face it many people feel the same way in one or more occasions in their lives.
Thirdly, really nobody cares until, like HINDRAF, some misguided government action propel the issue to the limelight. Malaysian government very gatal cannot let non-issues lie.
This is creative protest and at the heart of it many would love the chance to give the finger not just at TNB but at those who walk the corridors of power in Malaysia.
Firstly, the UMNO and BTN already have enough ammo to push their agenda. If they are short, they can always manufacture more. I don't think they will get new converts with this video. So no real loss.
Secondly, if the complainant was polite, it becomes pointless and nothing is stirred or shaken to get anything done. The strength of this video is in it's representation of the frustrated public who can't get the bodies responsible to get anything done and is only left the option to shout profanities. It has a broad appeal because let's face it many people feel the same way in one or more occasions in their lives.
Thirdly, really nobody cares until, like HINDRAF, some misguided government action propel the issue to the limelight. Malaysian government very gatal cannot let non-issues lie.
This is creative protest and at the heart of it many would love the chance to give the finger not just at TNB but at those who walk the corridors of power in Malaysia.
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written by Taikohtai, November 26, 2009 08:45:21
written by Taikohtai, November 26, 2009 08:45:21
Like it or not, Namewee represents the next generation of Malaysia. And this guy represents the free world without racial boundaries, affirmative actions and all the stupid 1Malaysia rubba-rubba stuff.
Namewee's outburst is actually quite lame by the liberal Western countries standards but the re-action by his government is quite horrendous yet comical at the same time. The stinker is not Namewee but the inept systems glorified by BN.
Namewee's outburst is actually quite lame by the liberal Western countries standards but the re-action by his government is quite horrendous yet comical at the same time. The stinker is not Namewee but the inept systems glorified by BN.
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written by Msian Idol3, November 26, 2009 08:28:06
written by Msian Idol3, November 26, 2009 08:28:06
I would say Namewee is a born leader. He has guts & see what he had accomplished by shitting on TNB for ALL MSIANS. The language may be bad but the core issue is delivered irrespective of colour or who you may be. Thanks Namewee. Maybe its time Namewee claim bumi status like Toyo indo's, MM mamak's etc and likely achieved more impact by giving more shit on relevant issues affecting all Msians.
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written by alpha1, November 26, 2009 08:13:36
written by alpha1, November 26, 2009 08:13:36
As usual, instead of questioning TNB's efficiency and the attitude of that idiot staff that says the Golden Phrase of civil servants, I DON'T KNOW, they choosed to haul Namewee up now! How can Malaysia move forward with all these morons at work, or should i say, sleeping on their job??? Malaysia Boleh? I'm thinking more than twice! Pathetic! 
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written by AsamLaksa, November 26, 2009 08:10:29
written by AsamLaksa, November 26, 2009 08:10:29
Namewee's behaviour? Most people do not care. No issue. But suddenly a minister cares. And pleaselah what's all this charge about bringing disharmony? The video has been out for weeks and where's the bloody disharmony???
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written by KotaDamansara73, November 26, 2009 08:08:13
written by KotaDamansara73, November 26, 2009 08:08:13
Namewee is going to cause many Chinese trouble. UMNO and BTN is going to use this opportunity to brainwash more Malay youth into believing that the Chinese has no love for this country. They are going to brainwash the Malay youth and show the video to those Malay youth telling them that is why Chinese can never be trusted.
This Namewee tirade will be used by UMNO and BTN to stir racial sentiment and propagate hatred among race.
WHY DO WE WANT TO GIVE UMNO A CHANCE TO USE IT FOR THEIR PROPAGANDA?
If we want to bring UMNO, we have to be more discpline than this.
If Namewee go in there and complain without using bad word, he would have earn more support and sympathy even among the Malays.
What a WASTE.
This Namewee tirade will be used by UMNO and BTN to stir racial sentiment and propagate hatred among race.
WHY DO WE WANT TO GIVE UMNO A CHANCE TO USE IT FOR THEIR PROPAGANDA?
If we want to bring UMNO, we have to be more discpline than this.
If Namewee go in there and complain without using bad word, he would have earn more support and sympathy even among the Malays.
What a WASTE.
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written by kimasapi, November 26, 2009 07:53:49
written by kimasapi, November 26, 2009 07:53:49
This would be the usual reaction coming from our so called "Rakyat Didahulukan" government. What ever it is shoot the messenger first, ask question later. Are'nt we all at time fade-up with the lacklustre attitude of the service provider. Be it TNB, local authourities and government agencies.The only different is that most of us would just accept it as "it is". We should have more people like Namewee to stir some shits.
If not mistaken this is the same service provider that is planning to increase its tariff next year. What a joke.
If not mistaken this is the same service provider that is planning to increase its tariff next year. What a joke.
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written by Bigjoe99, November 26, 2009 07:25:32
written by Bigjoe99, November 26, 2009 07:25:32
THERE IS ABSOLUTELY NOTHING WRONG WITH NAMEWEE BEHAVIOUR! profanity? Most of us have said some form of profanity - even in public. Why pretend we are incapable of it? NAMEWEE is making an artistic political statement - its his role to do the exceptional including the ugly inside all of us. Would I tell him to shut up if he keeps doing it? Yes - by not buying/watching his music and forbidding my children to watch it. In the public space, he is free to express himself creatively and he has done so. I will tolerate his going to where I feel uncomfortable because I am not a self-centred self-interested drone that is the bane of our society...
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nominees of UMNO club malays of course.....
Che Khalib, CEO of the year for WHAT?
Just because he is some youngish accountant, the bloody UMNO thinks he can perform miracles..
actually the UMNO regime place him there so that he can dish out lucractive contracts to the UMNO gangsters.....
THAT IS ALL HIS ACHIEVEMENT IS TO DATE.... just look at the share price of TNB? it plummetted from RM12 to nothing. when it was at RM12, all that was hype and promotion by the UMNo gang who sold their shares for a quick profit, while those who were duped to hang on to their shares lost millions..