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Just how safe is a bank? PDF Print E-mail
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Saturday, 12 April 2008 22:26

Lately, with the frequent headlines about large banks getting into trouble, the question that many ask but few answer is: Just how safe is a bank? As an ex-banker, here is my answer.

It is a fallacy to think that banking is a very safe business. It is not.

While banks may make reassuring noises and present a face of strength and stability, in truth, banking has inherent risks that are unique and often over and above risks faced by other businesses. Just ask the shareholders and depositors of banks who have lost money. Or those who bit their nails while waiting for a rescue package.

Here are the four riskier aspects of banking that are not commonly known or talked about (except regurgitated in IPO small print that only insomniacs or the pointedly meticulous read):
1.       Credit risk
2.       Liquidity risk
3.       Market risk
4.       Operational risk

Credit risk

This is an inherent risk of all businesses that provide credit to their customers. But in the banking business, the risk is magnified.

How so?

In a trading business, the trader may buy and sell goods at a gross profit (revenue less cost) of say 25%. If the trader provides credit to his customer, and his customer fails to pay him, he would have to sell four times that amount of sale to cover his loss.

In a banking business, the bank takes on liabilities in the form of savings/deposits and gives out loans. One can say the bank buys and sells cash (with promise to repay at fixed future date/s).

Let us say the bank earns a margin of 2%. That in effect is the bank’s gross profit. Should its customer fail to pay, it would have to make fifty fresh loans of equivalent value and margin to cover the loss.

That is why good credit risk management is so critical for a bank.

Liquidity risk

Lending on a margin is not usually sufficient to achieve the kind of return that shareholders expect because the margin is slim (unless lending to customers that have what the financial world terms a low credit rating, i.e. those who tend to delay or default in repayments). So banks invariably ‘mismatch’ by borrowing short to lend long – meaning they borrow with maturity dates that on average reflect a shorter tenor than that of their loans.

To provide a simple illustration, a bank may accept savings and deposits that are due for renewal on a daily, weekly, monthly, yearly or longer tenor such that the average maturity is say 1 year. (Mind you, maturity of deposits can be accelerated provided the depositors are willing to forgo interest.) While a bank may set aside a certain portion of savings and deposits collected to be held as liquidity (the proportion varies but would generally not be above 1/3rd), the rest would be lent to be repaid on longer tenors that average out to be much higher than 1 year. 25 year housing loans for example.

Thus, when there is a liquidity squeeze, a bank may find that it has insufficient short term assets to meet the demand for cash. In liquidating its assets at short notice, it suffers a loss in value. Or, worse, finds that the cash raised is insufficient to meet deposit withdrawals. In such a situation, it would either close its doors or run to the central bank for help.

Market risk

Just as any investor is exposed to the risk of market fluctuations, a banking institution faces such risks on a daily basis. In fact, its business is to undertake risks and earn income from them.

In return for an anticipated revenue (a fee or a trading gain), the bank bears the risk of loss due to market price movements out of underwriting of shares, exposure to foreign currencies, derivatives, etc. The idea, as in insurance, is to spread the risk through diversity and volume in numbers so that the income more than covers losses.

Usually, a bank covers the risk of market fluctuations by ‘matching’. This is when the bank matches a market trade with an opposite one. Then it only has to worry about counterparty risk (failure of the other party to perform).

However, it may take an open position (meaning an unmatched position) intentionally or due to lack of market or extreme volatility.

One of the most common exposures a bank takes on is the exposure to interest rate fluctuations. If a bank is aggressive in building up a mortgage portfolio, it may be earning interest based mostly on a fixed rate while paying interest that fluctuates. Let us say a bank is lending on average at 6% p.a. and bearing interest cost at 3.5% p.a. It will suffer a significant loss should the interest rate level move up to say 7% p.a.

That is market risk.

Operational risk

There are in reality many operational risks but the one that bothers banks most is fidelity risk because their business is, in essence, the manipulation of data.

Whereas a normal business is mostly concerned with loss of stocks as its major risk, a bank has to be concerned with preventing the loss of cash (which is their stock). Not just physically but electronically. From external as well as internal parties. In incoming and outgoing flows. In both active and dormant accounts. In fact, in every aspect of operations.

This is why compliance, inspection, audit and various forms of checks and balances in a bank tend to be at a much higher level than those for normal businesses. Control systems in a bank must be well-designed and dynamic enough to keep up with innovative fraudsters.

Is big beautiful?

Many people think that banks are safe when they are big. Big is not necessarily beautiful. In a violent storm, big trees get uprooted too.

Over the years, we have witnessed the collapse or bail-outs of many banks, e.g. First Pensylvania, LTCB, Crédit Lyonnais, Barings, Société Générale and more recently Bear Stearns. Some of these were among the largest banks in the world. Each of the bank failures was caused by one or a combination of the risks mentioned above – bad credit, liquidity squeeze, market losses and control lapses.

Size does not ensure safety. In fact, size often exacerbates the problem when there is a risk of contagion.

What is contagion? Think dominoes, in a row, falling one by one. When a bank's environment is under stress and the adverse impact is large enough to affect it, other banks that are lending to the injured bank can be affected too and so the problem spreads, until the government steps in, if it chooses to and if it can afford to.

Wikipedia quotes 744 bank failures in the U.S. in the first 10 months of 1930 (the Great Depression period) rising to a total of 9,000 by the end of the 1930s, reflecting the contagion effect.

More recently, the subprime mortgage crisis has caused severe problems for several large financial institutions globally – in U.S., U.K., Germany, Switzerland, Australia, New Zealand and ripples in various other countries.

Banking is as safe as people perceive it to be. And if people perceive their savings with a bank are at risk, they can start a run on that bank. This is when the bank’s depositors panic and they all want to withdraw their money at the same time. As happened to several large financial institutions in the past.

Cash and liquidity are the life stream of banks, like blood to the body. When people think that a bank is in trouble, it gets into trouble. Confidence and perception towards a bank are paramount, regardless of the real situation or what its underlying assets are. Thus, a bank, no matter how big it is, cannot withstand a run unless rescued by government or collective efforts.

Wait, there’s more

Then there is gearing. Gearing refers to the extent to which an entity funds its business through borrowings as opposed to capital funds. For example, a gearing of 2 to 1 means for every RM 2 borrowing there is RM 1 capital acting as cushion. Shock absorber if you like. The higher the borrowings, the higher the gearing. Conversely, the more the capital funds, the lower the gearing and the better the capital ratio.

Because a bank earns a fine margin, it has to gear up to make money. And banks are among the most highly leveraged, compared to other businesses – their gearing generally ranges from 7 to 10 to 1. This means for every RM 1 borrowing, there is only a 10 to 15 sen cushion.

What can be done?

So what can be done to hedge your risks if you are a depositor or investor?

Diversify. As the saying goes, do not put all your eggs in one basket. More than one bank. More than one economic area. More than one sector. If you can.

Also, pick your banks carefully. The ones that have better capital ratios have better shock absorbers. So too the ones that have skilful drivers. They who know how to assess risk properly know how to avoid the big pot holes in finance.

Governance and ethical practices, regulations and compliance audit etc. do not seem to have any discernible improvement in reducing bank failures. They just get more spectacular.

Bigness is not relevant to safety nor is scale the main determinant of competitiveness. Mistakes are simply amplified in a big bank. Especially with egos that get carried away by some fixation on growth or other pet ideas.

Central banks are rethinking about how safe banking is. Since 1992, capital requirements for banks and risk activities have been redefined, first through the Basel Accord and then Basel II, which is currently under implementation. These measures will increase the need for capital funds for banks.

The roads are getting bumpier. Like the inclement weather these days, markets are getting more stormy and volatile. So banks will need better shock absorbers going forward.

From the recent debacles, people will look at banking in a new light. Investors will demand a higher risk premium, meaning they will ask for higher return on their risk capital for banking investments. They too will want better shock absorbers.

 

By Joe Harry Low


Comments (24)Add Comment
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written by ngiuchap, April 12, 2008 22:37:58
When my daughter went to open an account at the KK branch of the CIMB Bank, she was asked to pay an RM200 processing fee! I have never heard of any banks asking for processing fee for opening a normal savings account. Maybe there is also a processor risk that needs coverage?
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written by Victory or Death, April 12, 2008 22:38:02
How safe is a bank?

Well, not as safe as it used to be!!
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written by Countach, April 12, 2008 22:48:12
as long as Mahathir is not involved the Bank is Safe.
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written by malsia1206, April 12, 2008 22:52:01
There is this insurance scheme provided by all local commercial banks that guarantee their customers' deposits up to a maximum RM60,000 per account. I think the banks are selling out the customers interests. At best this is only a very basic minimum guarantee. Why do the laws allow banks to sue customers for owing millions and yet pay out through the insurance 60K only in case they fall flat for their imprudence? Are we saying banks never lose out when it comes to dollars and sen? There's just no logic in this policy. If the public cannot even trust banks to be their full custodian then what are banks essentially for?
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written by freeman, April 12, 2008 23:12:33
Go where the public confidence are...PUBLIC BANK!!! Best In Kuala Lumpur and JB and some say Penang!
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written by hitam had, April 12, 2008 23:21:11
In the past taxpayers bailed savers out, now they are insured for RM60,000.

Can a bank operate safely if they cannot access data providers to check on the legal and bankruptcy records published by the Government and through public announcements?? As it is they have to sift through the fiction that some borrowers provide, to assess credit risk.

Pax.
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written by aiyomanaboleh, April 12, 2008 23:25:41
I echo the views of malsia1206. Banks should be made to pay a RM to a RM deposited. If you are a customer and you default, banks will foreclose and sell off all your assets to pay off whatever is due to them and on top of that your name probably will also be inside ctos database.

The shareholders of the banks must be accountable to the depositors and not hide behind some banking laws to safeguard their investments.
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written by mikewang, April 12, 2008 23:27:30
Any local bank not owned by an UMNO crony is probably the better bank.
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written by justice, April 12, 2008 23:54:04
CIMB bank is amongst the worst I have seen in terms of curstomer service. The branch in MMU Cyberjaya only switches on the aircon inside the bank for their own staff while letting its customers to sweat inside the ATM room next door to save electricity. Their working spirit is akin to that of UMNO.
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written by miwaki, April 13, 2008 00:03:46
Who is the CEO ? this chap is the most important person to ensure whether the bank is safe or not. An efficient CEO will have efficient workers under him and conversely,an incompetent CEO like our current PM will definitely attract incompetent workers as his followers.Simple management theory !
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written by gundohing, April 13, 2008 01:15:38
I guess banks are desperate nowadays. Just two days ago I went to Maybank HQ in Kota Kinabalu to ask to change my ATM card. It is faded, cracked and the magnetic strip is falling off after years of use. I was told to pay RM10 for the replacement card and another RM10 to pay for their fax charges to the branch I opened up the account to verify my signature in the ATM card application form. This is despite the fact that I produce my IC to verify that I am the account holder and the idiotic staff told me it's their normal procedure. With today's information technology, signature verification should be online. It makes me think this bank must be in trouble that they have to charge customers for their inefficiency. I will be ignoring this account and let it idle. No point closing my account God knows what other processing charges lay in waiting. I will continue to bitch about this bank.
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written by qitaro, April 13, 2008 01:54:23
For local banks, I can trust Public Bank and Hong Leong Bank .. not just because they are conservative or because of their strong record .. but both Teh Hong Piow and Quek Leng Chan are well-known for their superb leadership.

Other than this two banks, I'd go for foreign ones.
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written by ahmadbadrul40, April 13, 2008 04:37:48
yeah, Malays has never have a reputation as a prudent Manager. Malays like to spend and show off their wealth. I agree that we have to diversify our money to Public and Hong Leong Bank.
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written by Jengking, April 13, 2008 08:43:53
ngiuchap,

i think that Rm200 is the minimum amount needed to open and start a saving account.

correct me if i am wrong.
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written by Task Force 101, April 13, 2008 08:51:46
Interesting read. The writer has set out some valid points. Agreed we should not put all our eggs in one basket. Since there is an insurance scheme, you should only put a maximum of RM60k with anyone bank. So spread the risk.

As for the writers who talked abt being charged questionable fees, my advise is NOT to write to BNM. They are idiots there. Request for the Branch Manager and request for the policy approved by the bank stating that they are allowed to charge such fees. If there is one, either make a copy or proceed to the CAP. I think BNM website clearly indicates that all these charges are not allowed anymore.

As for Msian banks, and someone talked abt Public and Hong Leong. Public I agree that they are run well, but Teh will die and there is no one capable of taking over (read: credit quality and independence will suffer). As for Hong Leong, that is bull shit. Based on Danaharta operations, report, they did sell a whole load of NPLs. By the way the one who gave free credit in RHB and ran it to the ground,sexy bimbo Ms. Yvonne Chia is running the bank.

My advise is to consider the Foreign Banks. Agreed they may be in trouble with the US and global crisis but at least they do not have some SRP failure or some UMNO Fat Pigs brothers sister's son sitting as a CEO.
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written by rockli, April 13, 2008 09:33:19
So we have to dig a hole and bury our money,
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written by wannabepatriotic, April 13, 2008 13:05:28
I think Maybank must be the worst amongst the lot - I wonder what happens if we simultaneously withdraw/transfer all our money from one bank to another, will this cause a ripple effect?

Maybe keeping all your money under yer bed in a milo tin is a good idea?
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written by power2u, April 13, 2008 15:04:32
OK,LIKE THAT I WILL CLOSE MY MAYBANK ACCOUNT AND TRANSFER TO PUBLIC BANK
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written by shan, April 13, 2008 16:33:33
Maybank smilies/grin.gif
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written by kooiseng, April 13, 2008 18:43:31
Banks with strong component of Malay/Gomen involvement provide poor service. I went at lunch time(1.45pm) to collect checkbook at MBB branch in City Square JB. There was no one in the hall. ONly one security guard. When asked he said everyone was out for lunch. But there was a lot of laughter and talking coming from the back of the Bank. I insisted that he call someone to handle my case. Reluctantly he did so. It took some minutes for someone to come out and then there was some hassle regarding the authority to collect the check book. I got him to call by husband to settle the problem. Even this I had to tell him what to do. There is no work culture in MBB. Maybe 50 years ago like that, but NOW. Has no one learned anything?
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written by Sutha, April 14, 2008 01:28:42

Banking is definitely not a lucrative business with so much of risks. To make ends meet will require super jugglers. I had been in the banking industry for 29 years and am sufficiently qualified (in relevant areas)to assert that.

Both CIMB and Maybank have each about 300 branches. One or two experiences at a branch will not be adequate to make such adverse comments of the organisations. Banks have been continuously improving and thriving to improve customer service at high costs. Customers are not necessarily account holders. Even the Indon or Banggla worker (illegal or not) is "customer is No 1" in the bankng sector. All customers have their roles to play in enhancing customer service. Comments, suggesions and complaints have to be forwarded to the right departments within the Banks and also to the Central Bank/relevant ministries.

Ngiucap, I am certain your daughter has misunderstood the matter. Please drop in the bank and verify for yourself.

As for the insurance to cover only up to RM60K deposit, I agree spreading out the deposits to all the banks will help in a limited way. What about when one's money is in excess of RM 600K (RM60K x say, maximum 10 banks)? I do not know if it is the insurers who refuse higher risk or the bank discretly discourages traditional forms of funds like saving and fixed deposits. They may want the depositor to use other financial products, which are less expensive to the bank to maintain.

It is nice to know that Public and Hong Leong enjoy a high standing here in this blogg. I wish all other banks strive for the same status.

There is something I wish everyone to know. Mbf Finance ranked very well in strength and integrity but truth was diffferent when the old man died. All that glitters is not gold. It could be diamond too.
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written by MRDaniel LOOI, April 14, 2008 05:42:23
I was a x banker, bank will be safe if there is no corruption. Please ACA you know not only government servant are corrupt. There are corruption in the private sector, go and do some sport check in some of the big loan in some bank, you will find a lot of shit in there.
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written by tuahjebat, April 14, 2008 16:34:30
I am glad that i kept mine in Public Bank for some drizzle days as rainy days cough up more money. I used to have Maybank but I don't really trust the tiger. They can still eat you up smilies/grin.gif I also use BSN( Pos Office Bank ) when I was younger. Nowadays I just use up all my salary since Barang Naik. Petrol Naik. Beras Naik. Just another thought maybe the UNMO goons can keep their money at Sufiah Pubic Bank.
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written by alan cheong, April 14, 2008 17:30:02
non-GLC banks are definitely MUCH more safer.
robberies and break-ins not withstanding.
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